F.A.Q.

Q : How can I trace my order?

A: Once your order is shipped, you will receive an email include tracking number from us. Please make sure the email address you left on our site is available. 

Please trace 12- 48 hours  later after we send out your package.

Please trace here:

UPS: www.ups.com

EMS: http://www.ems.com.cn/english-main.jsp

Here are some sites you also can use for tracking your package:

USA: http://www.usps.com/

Australia :  http://ice.auspost.com.au/

Japan : http://www.post.japanpost.jp/int/ems/index_en.html

Canada : https://em.canadapost.ca/emo/basicPin.do

U.K. : http://track.postoffice.co.uk/portal/po/track?catId=20700386

Q : How do I pay with Credit Card?

A: http://www.hellocosplay.com/page.html?id=16

Q : What is the making duration?

The making duration of costume usually is 7-14 days,some complex costume's making duration is 10-20 days.If you need the costume urgently,please contact us, we will try our best to rush your order,the shortest making duration is 1-3 days.

The making duration of boots usually is 9-14 days,some complex boots' making duration is 10-20 days.But if you need the boots urgently,please contact us, we will try our best to rush your order,the shortest making duration is 6 days.

The making duration of wig usually is 5-14 days,some complex wig's making duration is 7-20 days.But if you need the wig urgently,please contact us, we will try our best to rush your order,the shortest making duration is 1 days.

If you want to rush an order, please contact our customer service.

For halloween: Orders from Sep 1st to Oct 31th may take longer time, about 7-25 working days to make the costume, due to the heavy workload that time, pls take this into account when you make the purchase. 

Q : What is the shipping duration and cost?

A:http://www.hellocosplay.com/index.php?main_page=shippinginfo