We typically reply within 24–48 hours.
Important:
Legacy orders: Orders placed before Feb 1, 2026 were processed in our legacy system and were not migrated to the new website. Choose “Legacy Order Lookup” in the form so we can help faster.
Chinese New Year: New orders will begin processing from March 1, 2026. Thank you for your understanding.
Data & Privacy
We respect your privacy. We do not sell customer information.
We use the details you provide only for order support and customer service. Legacy system records will be securely deleted or anonymized after the relevant retention period.
Contact Us FAQ
Q: How fast do you reply?
A: We typically reply within 24–48 hours.
Q: I can’t find my old order on the website. What should I do?
A: Orders before Feb 1, 2026 were processed in our legacy system and were not migrated. Select “Legacy Order Lookup” and submit the form with your billing email, name, and approximate date.
Q: What if I don’t have an order number?
A: Provide your billing email, full name, approximate order date, and any screenshot you have. We’ll try our best to locate it.
Q: When will new orders start processing?
A: New orders will begin processing from March 1, 2026 due to the Chinese New Year holiday.
Q: Do you sell customer information?
A: No. We do not sell customer information.
Q: What happens to legacy system data?
A: We keep only what is needed for fulfillment, support, and compliance. After the retention period, records are securely deleted or anonymized.