1. Introduction
Hellocosplay (“Hellocosplay”, “we”, “our”, or “us”) operates the website https://www.hellocosplay.com and provides custom-made cosplay costumes, footwear, wigs, and accessories worldwide.
We are committed to protecting your privacy and handling your personal data transparently and securely.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.
2. Information We Collect
2.1 Personal Information
When you place an order or contact us, we may collect:
• Full name
• Billing and shipping address
• Email address
• Phone number
• Order details
• Payment confirmation data (processed via secure third-party payment providers)
We do NOT store full payment card numbers on our servers.
2.2 Device & Usage Information
When you browse our website, we automatically collect:
• IP address
• Browser type
• Device type
• Time zone
• Referring website
• Pages viewed
• Date and time of visits
This information helps us improve website performance and prevent fraud.
3. Technologies Used
We use standard tracking technologies:
Cookies
Small data files stored on your device to improve browsing experience and remember preferences.
You may disable cookies through your browser settings.
Log Files
Used to monitor site performance and detect suspicious activity.
Analytics & Tracking Pixels
We may use services such as:
• Google Analytics
• Meta (Facebook) Pixel
These services help us understand visitor behavior and improve advertising relevance.
For more information:
Google Privacy Policy: https://policies.google.com/privacy
Facebook Privacy Policy: https://www.facebook.com/policy.php
You may opt out of personalized advertising through:
4. How We Use Your Information
We use collected data to:
• Process and ship orders
• Provide customer support
• Prevent fraud and unauthorized transactions
• Improve website functionality
• Comply with legal obligations
• Send order-related communications
We do NOT sell your personal data.
5. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data based on:
• Contractual necessity (order fulfillment)
• Legitimate business interest (fraud prevention & website optimization)
• Legal compliance obligations
• Your consent (where applicable)
6. Data Sharing
We may share information with:
• Payment processors
• Shipping carriers
• Hosting providers
• Analytics providers
All third-party partners are required to maintain appropriate data protection standards.
We may also disclose data if legally required.
7. International Data Transfers
Hellocosplay operates manufacturing facilities in China and serves customers globally.
Your information may be transferred and processed outside your country of residence, including China and other jurisdictions. We take appropriate safeguards to protect your data during such transfers.
8. Data Retention
We retain order-related information for accounting, tax, and operational purposes unless you request deletion where legally permissible.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
To exercise your rights, contact us at:
10. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
• Know what personal information we collect
• Request deletion
• Request disclosure of data categories
• Non-discrimination for exercising privacy rights
We do not sell personal data.
11. Do Not Track
Our website does not currently respond to “Do Not Track” browser signals.
12. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices.
13. Minors
Hellocosplay does not knowingly collect personal information from individuals under 18 years of age. If you believe a minor has provided personal data, please contact us for removal.
14. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, or disclosure.
15. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
16. Contact Information
Hellocosplay
Website: https://www.hellocosplay.com
Email: [email protected]
UK Mailing Address:
3rd Floor, 35 Soho Square
London W1D 3QX
United Kingdom
Manufacturing Location: China