Welcome to Hellocosplay (“Hellocosplay”, “we”, “our”, “us”).

By accessing or using https://www.hellocosplay.com (the “Website”), you agree to be bound by the following Terms & Conditions. If you do not agree, please do not use our Website.

Hellocosplay operates as a made-to-order cosplay manufacturing studio serving customers worldwide.

1. Company Information

Website: https://www.hellocosplay.com
Email: [email protected]

UK Mailing Address:
3rd Floor, 35 Soho Square
London W1D 3QX
United Kingdom

Manufacturing Location: China

2. Eligibility & Acceptance

By placing an order, you confirm that:

• You are at least 18 years old
• You have legal capacity to enter into a binding contract
• The information you provide is accurate and complete

We reserve the right to refuse or cancel any order at our discretion.

3. Nature of Products

Most products sold on this Website are:

Made-to-Order or Custom-Made Items

Production begins after order confirmation.

Minor variations in:

• Color
• Fabric texture
• Trims
• Construction details

may occur due to lighting, screen settings, or handcrafted production differences.

These do not constitute defects.

4. Order Acceptance & Contract Formation

Placing an order does not automatically constitute acceptance.

A legally binding contract is formed only when:

• Payment is successfully processed
• Order confirmation is issued
• Production is scheduled

We reserve the right to cancel orders due to:

• Pricing errors
• Payment verification issues
• Fraud risk
• Production constraints

5. Pricing & Payment

All prices are listed in USD unless otherwise stated.

We accept secure payment methods including:

• PayPal
• Major credit/debit cards

We do not store full card numbers on our servers.

Prices may change without prior notice but will not affect confirmed orders.

6. Shipping & Delivery

Shipping times consist of:

Production Time + Shipping Time

We are not responsible for delays caused by:

• Customs inspections
• Carrier disruptions
• Weather conditions
• Government actions

Import duties, VAT, and customs fees are the responsibility of the customer unless otherwise stated.

Full details are outlined in our Shipping Policy.

7. Returns & Refunds

Returns are governed by our Refund & Returns Policy.

For Made-to-Order items, returns for customer preference reasons are not accepted, in accordance with international consumer regulations regarding customized goods.

Please review the full Refund Policy before placing an order.

8. Intellectual Property

All Website content, including:

• Text
• Product descriptions
• Images
• Logos
• Graphics
• Design elements

are the property of Hellocosplay or used under license.

Unauthorized reproduction, copying, distribution, or commercial use is prohibited.

Character designs and references are used for cosplay interpretation purposes and remain the property of their respective copyright holders.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

Hellocosplay shall not be liable for:

• Indirect damages
• Incidental damages
• Consequential damages
• Loss of profits
• Event cancellation losses

Our total liability shall not exceed the amount paid for the specific product in dispute.

Nothing in these Terms excludes liability where exclusion is unlawful.

10. Force Majeure

We are not liable for failure or delay in performance due to events beyond our reasonable control, including:

• Natural disasters
• Pandemic restrictions
• Government actions
• Transportation disruptions
• Supply chain shortages

11. Website Use

You agree not to:

• Use the Website for unlawful purposes
• Attempt unauthorized access
• Distribute malware
• Interfere with Website functionality

12. Privacy

Your personal data is handled in accordance with our Privacy Policy.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable to our principal place of manufacturing operations.

Disputes shall be resolved through negotiation in good faith prior to formal proceedings.

14. Modifications

We reserve the right to update these Terms at any time.

Continued use of the Website constitutes acceptance of updated Terms.

15. Contact Information

Hellocosplay
Email: [email protected]

UK Mailing Address:
3rd Floor, 35 Soho Square
London W1D 3QX
United Kingdom

Manufacturing Location: China